To issue a refund, go to the Order Receipt History column.
If it is a recent receipt (from the same service), you will see it directly in the list.
If it is a receipt from a previous shift, click on the History title → tap “+” and enter the receipt number.
If the customer no longer has their receipt, you can find it in the back office under Analytics → Orders. Search for the receipt using the details provided by the customer.
Once the receipt is found, select the item(s) to refund, choose the refund method (cash or card), and confirm.
A new receipt will be printed showing the applied changes.